Privacy Policy

At Prestige Hill Crest LLC ("we," "our," or "us"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), engage our public relations and consulting services, or interact with us. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We collect various types of information to provide and improve our PR, crisis communications, and consulting services. The table below summarizes the categories of personal data we collect:

Category	Specific Data Points	Purpose
Identity & Contact Data	Full name, email address, phone number, company name, job title, billing address (429 Mary St, Columbia, MS 39429)	To communicate with you, process inquiries, send proposals, and manage client relationships.
Project & Communication Data	PR goals, media preferences, crisis scenarios, messaging drafts, press materials, feedback, and consultation notes.	To develop customized PR strategies, execute media campaigns, and provide reputation management.
Technical & Usage Data	IP address, browser type, operating system, referral URLs, pages visited, time spent, and cookies.	To analyze website performance, enhance user experience, and prevent fraud.
Payment & Billing Data	Credit card details (processed via third-party PCI-DSS compliant gateways), billing name, and transaction history.	To process payments for services (Standard: $10k, Silver: $25k, Premium: $100k) and issue invoices.
Marketing & Communications	Email preferences, newsletter subscriptions, and feedback on PR campaigns.	To send you relevant updates, industry insights, and promotional offers (opt-out available).

2. How We Use Your Information

We use the information we collect for legitimate business interests, contractual obligations, and legal compliance. Specific uses include:

• Service Delivery: To provide PR strategy, media relations, crisis management, and consulting services as requested.
• Communication: To respond to inquiries, schedule appointments, send service updates, and share reports.
• Billing & Payments: To process transactions, send invoices, and manage accounts for Standard, Silver, or Premium packages.
• Website Improvement: To analyze usage trends, diagnose technical issues, and optimize our Site.
• Legal Obligations: To comply with applicable laws, respond to lawful requests, and enforce our Terms of Service.
• Marketing: With your consent, to send newsletters, case studies, and PR insights. You may opt out at any time.

3. Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law. The table below outlines our retention practices:

Data Type	Retention Period	Justification
Client Contact & Project Data	Duration of engagement + 5 years	To maintain client history, provide ongoing support, and fulfill contractual obligations.
Payment & Billing Records	7 years	For tax, accounting, and legal compliance (IRS requirements).
Technical & Analytics Data	26 months (Google Analytics)	To analyze website trends and improve services.
Marketing Subscriptions	Until you unsubscribe or request deletion	To send you relevant PR insights and offers.

We implement industry-standard security measures, including SSL encryption, firewalls, and restricted access, to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted third parties (e.g., payment processors, email platforms, analytics tools) that assist us in operating our business, subject to confidentiality agreements.
• Legal Compliance: If required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with notice.
• With Your Consent: We may share information for other purposes if you provide explicit consent.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for site functionality (e.g., navigation, form submissions).
• Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics).
• Preference Cookies: To remember your settings and preferences.

You can manage or disable cookies via your browser settings. However, disabling cookies may affect certain features. For more details, see our Cookie Policy.

6. Your Privacy Rights

Depending on your location (e.g., California, EU, or other jurisdictions), you may have the following rights regarding your personal data:

Right	Description	How to Exercise
Right to Access	Request a copy of the personal data we hold about you.	Email services@prestigehillscrest.org with "Access Request"
Right to Rectification	Correct inaccurate or incomplete data.	Submit corrections via email or contact form.
Right to Erasure (Right to be Forgotten)	Request deletion of your data, subject to legal exceptions.	Email deletion request with identity verification.
Right to Restrict Processing	Limit how we use your data in certain circumstances.	Specify restrictions in your request.
Right to Data Portability	Receive your data in a structured, machine-readable format.	Request export of your data.
Right to Object	Object to processing based on legitimate interests or direct marketing.	Unsubscribe or contact us directly.
CCPA/CPRA Rights (California)	Right to know, delete, opt-out of "sale" (we do not sell data), and non-discrimination.	Call +1 715 944 1114 or email.

To exercise any of these rights, please contact us at services@prestigehillscrest.org or call +1 715 944 1114. We will respond within 30 days. Verification of identity may be required.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

We are based in the United States (429 Mary St, Columbia, MS 39429). If you access our Site from outside the US, your information may be transferred to, stored, and processed in the US, where data protection laws may differ. By using our services, you consent to such transfers.

9. Third-Party Links

Our Site may contain links to external websites (e.g., media outlets, partners). We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or industry standards. The "Last Updated" date at the top indicates when changes were made. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Prestige Hill Crest LLC
429 Mary St, Columbia, MS 39429, USA
Email: services@prestigehillscrest.org
Phone: +1 715 944 1114

For data protection inquiries, you may also reach out via our contact form.